Gary McDougall is a retired police officer who served the law enforcement community for 25 years, where his focus was in the area of personnel development, specifically the area of communication. In 1997, Gary undertook a course of study through the University of Calgary, in conjunction with the Alberta Arbitration and Mediation Society, in the area of Mediation and Negotiation. Gary achieved certification as a qualified Mediator and Negotiator and has conducted numerous highly successful workplace mediations within the law enforcement community and with outside agencies and public businesses.
Also in 1997, Gary attended the Canadian Police College in Ottawa and successfully completed the Certification Program to become a qualified Hostage and Crisis Negotiator. In addition to his involvement as an operational Negotiator, Gary coordinated all training for the Police Hostage Negotiator Team in Calgary. His success in this endeavor led to him to organizing training for Hostage Negotiators from across western Canada and the north-western United States.
Gary’s specialty is in the area of training workplace groups in conflict management, dealing with difficult clients, ethics in the workplace and workplace violence issues. He has been responsible for teaching police officers these skills for a number of years and has instructed in these disciplines at the Canadian Police College in Ottawa. In 2004, Gary formed a company called Conflict Solutions and began teaching these skills to outside agencies, which include the security industry, oil and gas, sports facilities, the health care industry and educational facilities.
Gary is a member of the Canadian Speakers Bureau and a Lead Instructor for the National Tactical Officers Association, teaching crisis intervention and hostage negotiation skills to law enforcement agencies throughout North America.